To take advantage of our service, your pet(s) must be up to date on vaccinations and have a safe/well tempered disposition.
Dogs are required to receive a minimum of 2 visits per day. Cats must receive at least 1 visit per day. In the event of repeated accidents, urine or stool, not related to pet illness, an additional daily visit will be scheduled and charged.
Due to risk of liability, Pet Nanny Service does not share pet care duties with friends, neighbors, etc. If you would like a family member to help out with your pets/home a “Release of Liability” form must be signed.
For our safety the last visit of the day will be scheduled no later than 7:00 pm.
You will receive a confirmation text the day before your scheduled departure. If you do not receive your confirmation, please contact Pet Nanny Service before you leave town. You will also receive a confirmation text when we have completed our “last” visit with your pets.
HOLIDAY BOOKINGS (CHRISTMAS & THANKSGIVING WEEK)
All major holidays are subject to an additional $10.00 holiday surcharge for that day. For visits scheduled during Christmas Week & Thanksgiving Week an additional $3.00 charge per visit will apply.
Fees for pet sitting services are to be paid in full via cash or check at the first scheduled visit.
All travel bookings require a non-refundable deposit to hold requested service dates. The deposit will be applied to your upcoming trip. Clients reserving service visits under $125.00 a $25.00 deposit will be required, over $125.00 of service a $45.00 deposit and for overnight stays an $90.00 non-refundable deposit will be required. Once payment is received your booking is confirmed.
All travel cancellations will incur the non-refundable booking deposit fee. If clients return home early from a trip, Pet Nanny Service will charge the normal rate for that day plus 50% of all remaining services until the scheduled return date. Remaining paid visits will be credited to be used within 12 months.